kg22 Privacy Policy

By registering an account, making a deposit, placing a wager, or simply visiting the kg22 website, you acknowledge that you have read and understood this Privacy Policy and that you consent to the collection and use of your information as described herein. If you do not agree to this Privacy Policy, you should not use the kg22 platform.

This Privacy Policy applies to all information collected through the kg22 website, mobile-optimised interface, customer support channels, and any communications between you and kg22. It should be read together with our Terms & Conditions, which govern the overall use of the platform.

kg22 collects information in three broad categories: information you provide directly, information generated by your use of the platform, and information we may receive from trusted third-party partners involved in operating the platform.

Information you provide directly:

• Registration details: full name, date of birth, mobile number, and any email address provided during account creation.
• Identity verification documents: copies of government-issued national ID or passport submitted during KYC verification, and any selfie submitted for biometric confirmation.
• Payment information: mobile wallet account numbers (bKash, Nagad, Rocket, Upay) and any card details submitted through the payment interface. kg22 does not store full card numbers — card data is processed by certified payment processors.
• Communications: the content of any messages, complaints, or support tickets you submit to the kg22 customer support team via live chat or email.

Information generated by your use of the platform:

• Wagering and game history: records of bets placed, games played, amounts wagered, outcomes, and bonus claims — maintained for regulatory compliance and responsible gaming purposes.
• Technical and device data: IP address, device type and model, operating system, browser type and version, screen resolution, and referring URL — collected automatically when you access the platform.
• Session and navigation data: pages visited, time spent on each page, features used, and click patterns — used to improve platform usability and detect anomalous activity.

Information from trusted third-party partners:

• Identity verification results: pass or fail outcomes from third-party KYC verification providers used to confirm your identity during the account verification process.
• Payment confirmation data: transaction reference numbers and status confirmations received from mobile wallet operators (bKash, Nagad, Rocket) and card payment networks.
• Fraud and risk signals: alerts generated by fraud prevention partners when patterns consistent with fraudulent or money laundering activity are detected in connection with your account.

kg22 uses the personal information we collect for the following purposes:

• Account management: to create, maintain, and administer your kg22 player account, including processing deposits, withdrawals, and bonus claims.
• Identity verification: to confirm your identity and age as required by our responsible gaming policies and to prevent the creation of fraudulent or duplicate accounts.
• Security and fraud prevention: to monitor account activity for suspicious behaviour, investigate potential breaches, and protect the integrity of the platform and all its players.
• Customer support: to respond to your enquiries, resolve disputes, process complaints, and communicate with you about your account or any transactions.
• Platform improvement: to analyse usage patterns, identify technical issues, and develop new features and services that better serve the needs of Bangladesh players.
• Marketing and promotions: to send you information about kg22 bonuses, new games, seasonal promotions tied to events like BPL, IPL, Eid, and Pohela Boishakh — where you have consented to receive such communications.

kg22 will not use your personal data for any purpose not listed above without first obtaining your explicit consent, unless we are legally required to do so by applicable law or a lawful instruction from a regulatory or law enforcement authority.

kg22 processes your personal data only where a valid legal basis exists. The legal bases we rely on are:

• Contractual necessity: processing your registration data, KYC information, and transactional records is necessary to perform the contract between you and kg22 (i.e., to operate your account and deliver the services you have requested).
• Legitimate interests: processing session data, device data, and fraud signals is necessary for kg22's legitimate interest in maintaining platform security, preventing fraud, and ensuring a fair gaming environment for all players.
• Consent: where you have opted in to receive marketing communications, your consent is the legal basis for that processing. You may withdraw consent at any time by contacting support.
• Legal obligation: certain data processing is required by applicable law, including anti-money laundering regulations and requirements to retain transactional records for a minimum period.

kg22 does not sell or rent your personal data. We share your information only in the limited circumstances described below, and only with partners and authorities who are bound by strict confidentiality obligations:

• Payment processors and mobile wallet operators: to process your deposits and withdrawals. These partners receive only the minimum information necessary to complete each transaction and are bound by their own data protection obligations.
• KYC and identity verification providers: to verify your identity and age during the account registration and verification process. These providers process your documents under strict data handling agreements.
• Game content providers: game studios such as Pragmatic Play, Evolution Gaming, and Spribe may receive anonymised session data necessary to deliver and record game outcomes. These providers do not receive your personally identifying registration details.
• Regulatory and law enforcement authorities: where kg22 is required by law or a lawful court order to disclose account or transaction data to a government body, tax authority, financial intelligence unit, or law enforcement agency, we will comply with that requirement.

In all cases where we share data with third parties, we require those parties to implement appropriate technical and organisational measures to protect your information, and we do not permit them to use your data for their own independent purposes beyond those described in our agreements with them.

kg22 uses cookies and similar tracking technologies to operate the platform, remember your preferences, and improve the quality of your experience. A cookie is a small text file placed on your device when you visit a website. Cookies do not contain viruses or malware and cannot execute programmes on your device.

kg22 uses the following categories of cookies:

• Strictly necessary cookies: these are essential for the platform to function. They enable core features such as account login sessions, security token validation, and the shopping cart equivalent for deposit flows. These cookies cannot be disabled without breaking the platform.
• Analytical and performance cookies: these collect anonymised data about how players navigate the platform — which pages are visited most, where users drop off, and how long sessions last. This information is used to improve platform usability and fix technical issues.
• Functional cookies: these remember your preferences such as language selection and display settings, so you do not need to reconfigure them on every visit.

You can control and manage cookies through your browser settings. Most browsers allow you to refuse new cookies, delete existing cookies, or be notified when a new cookie is set. Please note that disabling strictly necessary cookies will affect the functionality of the kg22 platform and may prevent you from logging in or completing transactions.

kg22 takes the security of your personal data seriously. We implement a range of technical and organisational security measures designed to protect your information against unauthorised access, disclosure, alteration, or destruction. These measures include SSL/TLS encryption for all data in transit, secure server infrastructure with access controls and audit logging, regular security assessments and penetration testing, and strict internal data access policies that limit access to personal data to authorised personnel only on a need-to-know basis.

While kg22 applies best-practice security measures, no system connected to the internet can be guaranteed to be completely secure against all threats. If you become aware of any suspected security vulnerability or unauthorised access to your account, you must notify kg22 immediately by emailing [email protected] so that we can take prompt action to investigate and contain the issue.

kg22 retains your personal data only for as long as it is necessary to fulfil the purposes for which it was collected, or as required by applicable law. The following general retention periods apply: active account data is retained for the lifetime of your account plus a minimum of 5 years following account closure; transaction and wagering records are retained for a minimum of 5 years from the date of each transaction to comply with anti-money laundering record-keeping requirements; KYC and identity verification documents are retained for a minimum of 5 years from the date of verification or account closure, whichever is later; customer support communications are retained for 3 years from the date of the last communication in each support case.

When your data is no longer required for its intended purpose and no legal retention obligation applies, kg22 will securely delete or anonymise the data so that it can no longer be associated with you as an individual.

As a kg22 player, you have the following rights in relation to the personal data we hold about you. To exercise any of these rights, contact our support team at [email protected]. We will respond to all valid requests within a reasonable timeframe and in any event within 30 days of receipt.

• Right of access: you may request a copy of all personal data kg22 holds about you, along with information about how it is being used and with whom it has been shared.
• Right to rectification: if any of the personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected or updated without undue delay.
• Right to erasure: in certain circumstances, you may request that kg22 delete personal data we hold about you. This right is subject to legal retention obligations — we cannot delete data we are legally required to retain.
• Right to restrict processing: you may request that kg22 suspend the processing of your personal data in certain circumstances, for example while a dispute about the accuracy of your data is resolved.
• Right to withdraw consent: where kg22 processes your data based on your consent (for example, for marketing communications), you have the right to withdraw that consent at any time without affecting the lawfulness of processing that took place before withdrawal.

Please note that exercising certain rights — in particular the right to erasure or the right to restrict processing — may affect your ability to continue using the kg22 platform. For example, if we cannot retain the minimum data necessary to verify your identity, we will be unable to process withdrawals to your registered payment method.

The kg22 platform may contain references to or integrations with third-party services such as game providers, payment processors, and identity verification tools. These third parties operate under their own privacy policies, and kg22 is not responsible for the data practices of these external parties. We recommend that you review the privacy policy of any third-party service you interact with in connection with your use of the kg22 platform.

The kg22 platform is strictly intended for adults aged 21 and above. kg22 does not knowingly collect, store, or process personal data relating to any person under the age of 21. If you are a parent or guardian and you believe that a person under your care has provided personal data to kg22 or has created an account on the platform, please contact us immediately at [email protected]. We will promptly investigate and, where confirmed, delete the relevant data and close the account.

kg22 reserves the right to update this Privacy Policy from time to time to reflect changes in our data practices, applicable law, or the features and services we offer. When we make material changes, we will notify registered players via their registered contact details or via a prominent notice on the platform, at least 7 days before the changes take effect.

The date at the top of this page indicates when this Privacy Policy was last updated. We encourage you to review this page periodically to stay informed about how kg22 protects your personal data. Your continued use of the kg22 platform following the publication of any updated Privacy Policy constitutes your acceptance of those changes.

If you have any questions, concerns, or requests regarding this Privacy Policy or the way kg22 handles your personal data, please contact our support team. We are available 24 hours a day, 7 days a week, and will treat all privacy-related enquiries with full confidentiality.

Email us at: [email protected]